RetainCall is operated by River Logic, LLC. This Cookie Policy explains how we use cookies and similar technologies on the RetainCall website and service.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our service.
2. How We Use Cookies
🔒 Essential cookies (always active)
These cookies are necessary for the website to function properly and cannot be disabled.
- Authentication — keep you logged into your RetainCall account
- Security — protect against cross-site request forgery (CSRF)
- Session management — maintain your session across page loads
- Load balancing — direct you to the correct server
- Cookie preferences — remember your cookie consent choices
Legal basis: Legitimate interest for service functionality
📊 Analytics cookies
Help us understand how visitors use our website to improve our service.
- Page views, time on site, bounce rate
- Feature usage — which dashboard features are most popular
- Performance monitoring — page load times and errors
- User journey — how users navigate through signup
Legal basis: Consent (you can opt out)
🎯 Functional cookies
Enhance your experience by remembering your preferences.
- Dashboard preferences (layout, timezone, notifications)
- Language settings
- Theme preferences (dark/light mode)
- Form data — remember partially completed forms
Legal basis: Consent (you can opt out)
🎪 Marketing cookies
Used to track visitors for advertising and marketing.
- Conversion tracking
- Remarketing — show relevant ads to visitors who didn't sign up
- Social media integration
- Campaign attribution
Legal basis: Consent (you can opt out)
3. Third-Party Cookies
External services we use that may set their own cookies:
- Google Analytics — website usage analytics
- Stripe — payment processing (payment forms only)
- Vercel Analytics — performance and error tracking
- Intercom — customer support chat (if enabled)
- Google Fonts — typography
Please review their privacy policies for more information:
4. Cookie Consent and Control
🎛️ Your cookie choices
- Accept all — enable all cookies for full functionality
- Essential only — only necessary cookies (some features may be limited)
- Custom selection — choose which categories to enable
- Change anytime — update preferences from the cookie banner or settings
Browser cookie settings
You can control cookies through your browser:
- Chrome — Settings → Privacy and Security → Cookies and other site data
- Firefox — Options → Privacy & Security → Cookies and Site Data
- Safari — Preferences → Privacy → Manage Website Data
- Edge — Settings → Cookies and site permissions → Cookies and site data
⚠️ Note: Disabling essential cookies may prevent you from using certain features of RetainCall, such as logging into your account or managing your subscription.
5. Cookie Duration
- Session cookies — deleted when you close your browser
- Authentication cookies — 30 days (or until you log out)
- Preference cookies — 1 year
- Analytics cookies — 2 years
- Marketing cookies — 90 days to 2 years (varies by provider)
6. Mobile App Data
Our mobile apps (when available) may use similar tracking technologies:
- Local storage — store preferences and cache data
- Analytics SDKs — track app usage and crashes
- Push notification tokens — send relevant notifications
- Device identifiers — ensure secure app-to-server communication
7. Do Not Track
We respect Do Not Track (DNT) browser settings. When DNT is enabled, we:
- Disable non-essential tracking cookies
- Limit data collection to essential service functions
- Do not share data with advertising networks
- Provide the same core functionality without tracking
8. International Users
🌍 GDPR (EU users)
- Explicit consent required for non-essential cookies
- Right to withdraw consent at any time
- Right to access and delete cookie data
- Data portability for cookie-stored preferences
🏛️ CCPA (California users)
- Right to know what cookies collect personal information
- Right to opt out of sale of personal information (we don't sell data)
- Right to delete cookie data
- Non-discrimination for exercising privacy rights
9. Updates to This Policy
- We may update this cookie policy periodically
- Significant changes will be communicated via email or website notice
- Continued use after changes constitutes acceptance
- You can always update your cookie preferences
10. Contact Us
For questions about our cookie policy or to exercise your rights: